Account Representatives vs$.$ Billing: Account representatives accept initial payments on new accounts. Unless the billing department is notified, the next invoice will be inaccurate. You$$ve considered requiring all payments be made directly to billing.

Management vs$.$ Employees: Managers and employees hardly interact at all, except to assign work and report on its completion. It$$s no surprise that they have difficulty understanding each other when they discuss problems in the office.

Mark vs$.$ Linda: Mark and Linda come from different cultures and have different values, beliefs, and experiences. You$$ve thought about sending them both to the next corporate training event so they$$ll have something in common.

Front Office vs$.$ Back Office: The branch has one secretary who sits in the front office at the reception area. The back office workers share this secretary$,$ but their work usually gets done last. You$$ve thought of hiring a second part$-$time secretary$.$

Agent vs$.$ Agent: Agents are paid on a commission basis, so getting new customers is competitive. Agents may not realize, however, that branch bonuses based on office$-$level performance could make them even more money.

Branch vs$.$ Corporate Headquarters: Small claims are paid out of a fund the branch keeps locally. Getting corporate headquarters to reimburse these claims inexplicably takes one week sometimes, and six months other times, frustrating everyone.

Match each of the options above to the items below.

Emphasize Superordinate Goals

No answer

Reduce Differentiation

No answer

Improve Communication and Understanding

No answer

Reduce Interdependence

No answer

Increase Resources

No answer

Clarify Rules and Procedures