Answer

Control Method

Example

Bureaucratic control

Behavior control

Output control

Normative control

Concertive control

Self$-$control

A$.$ Aaron gets up every morning and goes to the restaurant where he cooks. When talling about his job, Aaron says, "I can't help it$-$I love to make people happy! The looks on their faces when they see their dinners is all the reward IIl ever need!" Aaron has never been late to work, and he always shows up with a smile.

B$.$ Abigail is a LEGO genius. Her bosses don $\text{'}$t quite know how she does it$,$ but she creates one or two fabulous LEGO creations every day, which are photographed for the pictures on the LEGO boxes. Abigail receives $$300$ for every project she completes. Sometimes she takes a little more time, and sometimes a little less time, but all her bosses care about are the finished products.

C$.$ Professors rarely receive formal performance reviews. Part of the reason is that it's not always easy to measure behaviors and outputs that advance knowledge. Fortunately, the professors at State $U$ have a strong belief in the value of good teaching and good research. They don't need an administrator telling them if they've done well on the joball they need is the satisfaction that comes from knowing that they've acted in accordance with their love of knowledge and their fields. Colleges are very careful about whom they hire as professors. They want only those people who truly care about their fields and their students.

D$.$ Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ring before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution.

E$.$ At Eagle Video, each production crew manages itself without much interference from senior management. Crews can make their own decisions about how to do their work. Each crew is dedicated to the job at hand, and different jobs seem to bring different crew values to the forefront. For one client, the crew will be totally focused on getting exactly the right lighting and set, but for another client, the crew might do everything in its power to get the job done as quickly as possible.

Lifeguards may seem to have an easy life, but the work is really very difficult. All lifeguards have to receive specialized training and be prepared to jump into action at a moment's notice if an emergency arises. Professional lifeguards use a paramilitary structure $($chief$,$ captain, lieutenant, sergeant, and two levels of lifeguards$)$ so that there is only one person giving orders in the event of an emergency.