Ari works as a manager for a heating, ventilation, and air conditioning $($HVAC$)$ service company. Recently, his heating, ventilation, and air conditioning $($HVAC$)$ technician has been having problems. She just isn$$t servicing as many clients as she did six months ago. The first thing Ari should consider as he tries to solve this problem is:

Whether technicians are motivated by their work

Whether technicians really care about their customers

Whether technicians are smart enough to do their jobs

Whether or not the company$$s work systems might be getting in the way of his technician$$s performance

Your coworker, Kumi, has always been a very good employee. But last week, Kumi failed when putting together an important budget. Several other people also failed in trying to produce this report, so you$$re not surprised by Kumi$$s work, just a little disappointed. You are likely to assign an cause to Kumi$$s performance because of $.$

Employees who receive mentoring from their supervisors are likely to increase:

Organizational citizenship behaviors $($OCBs$)$

The time they spend in a specific job

The amount of money they get paid for their work