Correcting poor performance

Ari works as a manager for a heating, ventilation, and air conditioning $($HVAC$)$ service company. Recently, his heating, ventilation, and air conditioning

$($HVAC$)$ technician has been having problems. She just isn't servicing as many clients as she did six months ago. The first thing Ari should consider as

he tries to solve this problem is:

Whether technicians are smart enough to do their jobs

Whether technicians really care about their customers

Whether or not the company's work systems might be getting in the way of his technician's performance

Whether technicians are motivated by their work

Your coworker, Kumi, has always been a very good employee. But last week, Kumi failed when putting together an important budget. Several other

people also failed in trying to produce this report, so you're not surprised by Kumi's work, just a little disappointed. You are likely to assign an

cause to Kumi's performance because of

Sandy is mentoring a new employee, Clayton. As time goes by$,$ Sandy finds out that Clayton is having troubles at home. In fact, his wife has

threatened to divorce him. Sandy refers Clayton to the social worker in the compagy Employee Assistance Program. What is the reason Sandy is

likely to take this action?

Sandy is an experienced mentor and she is too busy to handle this type of problem.

Sandy is a young mentor, and doesn't fully know how to handle the situation.

Mentors are taught not to accept responsibility for employee problems.