Background

You have been assigned to be the program manager for the new program that No Kill Critter Shelters Association's board of trustees has identified. The board and the Association's portfolio manager identified the following program outcomes in decreasing order of urgency:

• Centralize and digitize procurement processes to lower costs of food, medicine, and other essential supplies
• Start a national clearinghouse where lost animals that come into our shelters as well as other shelters (particularly government sponsored shelters) are highlighted on the local shelter web site but then are also listed on a national list so their families will find them more easily
• Centralize all fund raising activities to reduce the complaints that too many people are getting multiple requests from multiple local shelters
• Centralize the automatic linkage with Petfinder.com to update their database with animals needing homes and then archiving their records after they find homes

You are to create drafts of: 1) selected sections of the program charter, and 2) the program roadmap. In The Standard for Program Management (PMI, 2017), section 7.1.2.1 includes an outline of a program charter, section 3.3 describes the program roadmap, and other sections provide additional information.

556 Final Deliverables

Here are the items that you are to draft:

• Program charter: Components
  • Identify your recommended list of component projects for this program. Assume the going-in position from the board was that each major outcome listed in the Background section above would correspond to a project. But the board did not give this much thought and assumed the program manager would figure out the optimal program-project "architecture"
  • For each component project, identify major project deliverables
• Program charter: Initial risk assessment - Identify 3 key negative program risks (see section 8.1.1.8 (PMI, 2017) for more information). For each risk:
  • Describe the risk in 1-2 sentences
  • Assess the probability of the risk materializing, using whatever scale you think is appropriate (e.g., High-Medium-Low, percentage from 1-100%, etc.)
  • Assess the impact to the program if the risk materializes. Use whatever scale you think is appropriate (e.g., High-Medium-Low, cost impact in $$$, etc.)
• Program roadmap - Create a program roadmap that graphically shows the program's estimated duration, major milestones and decision points, and interdependencies
• Program charter: Stakeholder considerations (see section 5 (PMI, 2017) for more information)
  • Identify the 2 most important internal stakeholders and 1 most important external stakeholder
  • For each of the 3 stakeholders identified, describe an initial strategy to engage them