Before returning the car to customers at the end of repair work, Gong-Auto has been offering a
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customers about the washing. During a discussion, one of the employees suggested having a supervisor check the quality of the wash before delivering the car to the customer. Discuss the merits of this suggestion concerning Total Quality Management (TQM) suggest an alternative method of addressing the same problem.
Related Book For
Staffing Organizations
ISBN: 978-1259756559
9th edition
Authors: Herbert G Heneman III, Timothy A Judge, John Kammeyer Mueller
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