BUS $350$

Formal Complaint $($Email$)$

NOTE: It will be necessary to compose these documents in Microsoft Word in order to

recreate proper email formatting $($see example$).$ Please include "From:", "Sent:", $"$To:$",$

$"$CC$.",$ and "Subject:" lines for each email.

As the tenant of Apartment $86-$A at Starman Apartments in Homewood, you are

dissatisfied with the management's attempts to deal with disturbances from your upstairs

neighbor in $86-$D$.$ You have contacted the apartment office by phone on two separate

occasions to complain about these disturbances. On the ${15}^{th}$ of last month and again on

the $6^{th}$ of this month, you spoke with Sarah, the office assistant, who assured you she

would take care of the problem. Both times, she was polite but seemed distracted. The

disturbances have continued, and no one has been in touch with any kind of update.

The disturbances:

You hear hurried footsteps, jumping, and dancing every day.

You hear music, singing, laughter, and rhythmic drumming at a variety of hours.

Your neighbor owns a grandfather clock that sounds as if it is positioned right

above your bedroom. You have purchased a white noise machine to drown out the

ticking so you can sleep each night. However, the chimes that sound on every

hour and every quarter hour wake you almost every single night.

Your neighbor lives alone, but you often hear multiple voices as well as the

squeals and laughter of a small child.

You've been swooped down on by an owl multiple times on your back patio. You

have seen this owl fly into a window upstairs four times. $($It never flew back out

any of these times.$)$

Last night at $1$:$00$ AM was the final straw: A woman could be heard berating

someone else at a steadily increasing volume. When she was finished, you heard

breaking glass and other loud noises. $($It even sounded as if the grandfather clock

had been pushed over.$)$

You have tried to talk to your neighbor multiple times. However, every time you try to

catch him, he slips up the stairs or out the front door and seems to vanish. $($You are not

sure what his name is$-$the label on his mailbox is smeared. Some of the other residents

say his name's David, but others say it's Jareth. No one has any idea what his last name

is$.$ They give conflicting descriptions of his appearance, yet all insist the same person has

lived there for years. They also seem confused when you mention the disturbances and

claim they haven't heard anything.$)$

In an email addressed to Duncan Jones, the apartment manager, tactfully insist he should

personally resolve the issue as soon as possible. You should document the chronic nature

of the problem with dates, times, and specific descriptions of the disturbances with

details regarding how you are being affected. You should also list the dates when you

contacted the office to complain, identify the person you spoke to$,$ and detail the content

of your conversations. Finally, you should state your next reasonable course of action if

the problem is not immediately solved. Remember that you must follow a reasonable

course of action in order to break your rental agreement without penalty.

The Alabama Landlord$-$Tenant Law defines a livable dwelling and outlines basic rights

and duties of tenants and landlords in the state. One provision of this law is that all

tenants shall be entitled to the "peaceful enjoyment" of their residence. Remind Mr$.$ Jones

of this law to show him you are aware of what your rights are and to encourage him to

take action.

Duncan's email address is: diones$($@stardust.net