Question: Calls to a call center arrive to a Poisson process at a rate of 10 calls/hour. The time for a call center agent to serve

Calls to a call center arrive to a Poisson process at a rate of 10 calls/hour. The time for a call center agent to serve one customer is exponentially distributed with a mean of 10 minutes. The call center has 2 agents to assist callers. Compute the total time in system (W):

Select the correct answer:

a) W = 1.54 hr

b) W = 2.74 hr

c) W = 0.54 hr

d) W = 5.41 hr

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