onsider the following key performance$$ indicators, and classify each according to the balanced scorecard perspective it addresses. Choose from financial$$ perspective, customer$$ perspective, internal business$$ perspective, or learning and growth perspective.

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Part $1$

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Key Performance Indicator

Perspective

a$.$

Number of employee suggestions implemented

Learning and growth

b$.$

Revenue growth

Financial

c$.$

Number of on$-$time deliveries

Customer

d$.$

Percentage of sales force with access to real$-$time inventory levels

Learning and growth

e$.$

Customer satisfaction ratings

Customer

f$.$

Number of defects found during manufacturing

Internal business

g$.$

Number of warranty claims

Internal business

h$.$

Return on investment

Financial

i$.$

Variable cost per unit

Financial

j$.$

Percentage of market share