Question: Construct a product-process matrix and locate the production process of following companies on it. Justify your answer A Fast Food Joint like McDonalds A refrigerator

Construct a product-process matrix and locate the production process of following companies on it. Justify your answer

  1. A Fast Food Joint like McDonalds
  2. A refrigerator manufacturing unit
  3. Toyota (automobile) Plant
  4. A Five Star ( eg. TAJ) restaurant
  5. A Nationalised Bank (5 Marks)
  1. Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please state the same)
    1. A low cost airline like Indigo
    2. A Dentist clinic
    3. A Outbound voice BPO (Call Centre)
    4. A logistics company like DHL

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