Question: i) Construct a product-process matrix and locate the production process of following companies onit. Justify your answer a) A Fast Food Joint like McDonald's b)

i) Construct a product-process matrix and locate the production process of following companies onit. Justify your answer

a) A Fast Food Joint like McDonald's

b) A refrigerator manufacturing unit

c) Toyota (automobile) Plant

d) A Five Star ( eg. TAJ) restaurant

e) A Nationalised Bank

ii) Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please state the same)

a) A low-cost airline like Indigo

b) A Dentist clinic

c) A Outbound voice BPO (Call Centre)

d) A logistics company like DHL

e) An education institution like IIM

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