Question: 1 i) Construct a product-process matrix and locate the production process of following companies on it. Justify your answer a) A Fast Food Joint like
1 i) Construct a product-process matrix and locate the production process of following companies on it. Justify your answer
- a) A Fast Food Joint like McDonald's
- b) A refrigerator manufacturing unit
- c) Toyota (automobile) Plant
- d) A Five Star ( eg. TAJ) restaurant
- e) A Nationalised Bank
ii) Construct a Service-process matrix and locate the service delivery process of following companies on it. Justify your answer (you can make reasonable assumptions, but please state the same)
- a) A low cost airline like Indigo
- b) A Dentist clinic
- c) A Outbound voice BPO (Call Centre)
- d) A logistics company like DHL
- e) An education institution like IIMK
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