Construct a service blueprint for the bear$-$making pro$-$cess indicating $(1)$ the stages in the process; $(2)$ the directional flow of the process; $(3)$ labor cost for each stage in the process; $(4)$ the number of stations per stage; and $(5)$ the activity time for each process stage.

$2.$ Based on the information provided in question $1,$ cal$-$culate $(1)$ the number of customers that can complete the bear$-$making process in an hour; $(2)$ the average service cost per bear; and $(3)$ identify the bottleneck in the current process.

$3.$ Develop a solution that minimizes the negative impact of the bottleneck and improves the number of custom$-$ers that can make a bear in an hour. $(1)$ What is your suggestion to improve the bottleneck situation? $(2)$ Upon implementing your solution, how many cus$-$tomers can now build a bear in an hour? $(3)$ What is the new service cost per bear?

$4.$ Discuss your next step in increasing the efficiency of the bear$-$making process. What are the managerial $($practical$)$ implications of taking additional steps to decrease the service cost per bear?