Develop a scoring key for the following ten interview questions, five behavioral and five situational. This means having ten different scoring keys.

Behavioral Interview Questions:

Describe a time when you had to lead a team through a challenging project. What specific steps did you take, and what was the outcome? (Leadership)

Give an example of how you've successfully resolved a conflict with a coworker or customer. What did you do, and what was the result? (Conflict Resolution)

Tell me about a time when you had to adapt to a change in company policy or procedure. What did you do, and how did you feel about the change? (Adaptability)

Describe a situation where you had to provide excellent customer service to a difficult customer. How did you handle the situation, and what was the outcome? (Customer Service) Can you give an example of how you have motivated a team to exceed performance goals? What strategies did you use, and what was the result? (Motivation)

Situational Interview Questions:

You notice a fellow employee is not following company policies. What steps would you take to address this issue? (Integrity)

A customer is upset about a product they purchased that is out of stock. How would you handle this situation? (Problem-Solving)

How would you prioritize your work if you were faced with a large number of tasks and a limited amount of time? (Time Management)

Your supervisor has asked you to implement a new system in the store. How would you ensure that your team is fully trained and prepared for this change? (Training)

You are working on a project with a team, and there is a disagreement about the best approach to take. How would you handle this situation? (Teamwork)