Direct measures of quality include all the following except: a) connoisseurship measures that allow quality to be
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Question:
Direct measures of quality include all the following except:
a) connoisseurship measures that allow quality to be assessed by expert opinion.
b) outcome measures that assume results reflect quality.
c) goal-based measures that assess quality by the progress madr toward strategic and operating goals.
d) responsive measures assessed by customer opinion
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