Question: During a usability test of an e- commerce website, users' express frustration because they cannot easily find the shopping card and payment options they are

During a usability test of an e-

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commerce website, users' express frustration because they cannot easily find the shopping card and payment options they are looking for. They feel lost struggle to locate items efficiently. Which of Nielsen's heuristics for UX design is most applicable to address this issue, and what design recommendations would you propose to improve the situation?

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