During a usability test of an e- commerce website, users' express frustration because they cannot easily find
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Question:
During a usability test of an e-commerce website, users' express frustration because they cannot easily find the shopping card and payment options they are looking for. They feel lost struggle to locate items efficiently. Which of Nielsen's heuristics for UX design is most applicable to address this issue, and what design recommendations would you propose to improve the situation?
Related Book For
Income Tax Fundamentals 2013
ISBN: 9781285586618
31st Edition
Authors: Gerald E. Whittenburg, Martha Altus Buller, Steven L Gill
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