Question: Each day, a FedEx competitor processes approximately 75,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers

Each day, a FedEx competitor processes approximately 75,000 shipments. Suppose that

they use the same Service Quality Index as FedEx and identified the following numbers

of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box).

These values are hypothetical and do not reflect any real company's actual performance.

Compute the Service Quality Indicator by finding the weighted sum of errors as a

percentage of total shipments. Do not round intermediate calculations.

Round your

answer to three decimal places.

Service Quality Indicator (SQI):?

Description Weight Number of Errors Complaints reopened 3 115 Damaged packages 10 19 International 1 102 Invoice adjustments 1 276 Late pickup stops 3 208 Lost packages 10 2 Missed proof of delivery 1 22 Right date late 1 747 Traces 3 115 Wrong day late 5 19

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