Question: Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers

Each day, a FedEx competitor processes

Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Weight Number of Errors Description Complaints reopened Damaged packages 3 150 10 19 International 1 107 3 4 1 Invoice adjustments 1 288 Late pickup stops 212 Lost packages 10 Missed proof of delivery 1 26 Right date late 755 Traces 114 Wrong day late 5 19 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. 3 % Service Quality Indicator (SQI)

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