Eric Johnson had just completed the Management Training Program with Grace Technologies at age $26$ after graduating from Michigan State, earning an MBA with honors. Eric was promoted to Assistant Operations Manager after completing the Management Training Program. He was excited to implement concepts he learned in graduate school and the company's training program, except for one problem. Eric's problem was Vanessa Seers, a $60-$year$-$old woman who has been with Grace Technologies for $18$ years and is currently the Operations Manager. Vanessa does not have an MBA. $$The first time Eric and Vanessa met was three months ago $-$ when he interviewed for the Assistant Operations Manager position with the Vice President of Operations, Steve Walters. After the interview, Steve introduced Eric to key employees in the company, including Vanessa, who then was an Assistant Operations Manager. Eric thought Vanessa seemed approachable, professional, and very friendly. Steve told Eric that Vanessa has been with the company for many years and has vast operational knowledge. Eric overheard Steve telling Vanessa about her receiving a possible promotion to Operations Manager. When Eric was hired and started management training, Vanessa was helpful and gave insightful advice to Eric. $$After training, Eric noticed Vanessa spent less time assisting him and more time interacting with Jane Robins, a division manager closer to Vanessa's age. Jane reports directly to Eric. Eric suggested to Vanessa that Jane take a more active role in managing her staff, but Vanessa disagreed with him. Vanessa believed Eric had ulterior motives, and they started to disagree, which developed into heated arguments. Eric overheard Vanessa complaining to employees about him; he felt she would not work with him to address their issues. $$Steve scheduled a meeting to end the tension between Vanessa and Eric and instructed them to work together respectfully as a team. Steve also informed them that he would discipline or terminate their employment if they did not stop their constant arguments. Vanessa became unmotivated and kept to herself. She did her job duties and nothing more. Eric feels Vanessa does not value his education and training and feels he must do something drastic.

Question $11$Of the $4$ factors of sustainability, which factor is currently creating a negative consequence for Grace Technologies?Select one:a$.$Economicb.Environmental c$.$Humand.SocialQuestion $12$What is the first step Eric and Vanessa should do to begin resolving their differences when they meet with Steve in the scheduled meeting?Select one:a$.$Discuss the conflictb.Establish boundariesc.Respect differencesd.Show anger toward each otherQuestion $13$Vanessa has become unmotivated because of office dynamics, doing the minimum amount of work. Steve needs Vanessa and Eric to work as a team on an important project. What could Steve do to bring Vanessa's productivity back up$?$Select one:a$.$Set deadlinesb.Set clear goalsc.Give positive feedbackd.Remove Eric from teamQuestion $14$Which enterprise decision$-$making ability does Eric believe Vanessa lacks? Select one:a$.$Accountabilityb.Active listeningc.Skills d$.$TechnologicalQuestion $15$What is the best strategy Steve could have implemented that would have prevented the conflict between Eric and Vanessa?Select one:a$.$Promote collaborationb.Enforce legal obligationsc.Examine ethical principlesd.Execute corporate social responsibilityQuestion $16$Organizational transformation can create employee issues. What should Steve do to improve employee cooperation and organizational performance?Select one:a$.$Build trustb.Communicate expectationsc.Change organizational cultured.Encourage employee involvementQuestion $17$Which of the following is a discretionary disclosure from Grace Technologies to employees? Select one:a$.$Corporate safety violationb.Total compensation packagec.Minimum operation standardsd.Salary information of employeesQuestion $18$Eric feels he must do something drastic since he feels his education is undervalued. Before he does something drastic, what should he do$?$Select one:a$.$Resign from the companyb.Talk with human resourcesc.Do the minimal required tasksd.Leave for the day to calm downQuestion $19$Grace Technologies does an excellent job in $3$ of the $4$ areas of talent management strategy. Which talent management strategy is an area of opportunity? Select one:a$.$Attracting b$.$Developingc.Evaluatingd.ManagingQuestion $20$How could Eric and Vanessa work together to immediately bridge issues because of their gap in age?Select one:a$.$Foster respect b$.$Keep existing conditionc.Embrace different working stylesd.Embrace multigenerational communication