Eric Johnson had just completed the Management Training Program with Grace Technologies at age $26$ after graduating from Michigan State, earning an MBA with honors. Eric was promoted to Assistant Operations Manager after completing the Management Training Program. He was excited to implement concepts he learned in graduate school and the company's training program, except for one problem. Eric's problem was Vanessa Seers, a $60-$year$-$old woman who has been with Grace Technologies for $18$ years and is currently the Operations Manager. Vanessa does not have an MBA. The first time Eric and Vanessa met was three months ago $-$ when he interviewed for the Assistant Operations Manager position with the Vice President of Operations, Steve Walters. After the interview, Steve introduced Eric to key employees in the company, including Vanessa, who then was an Assistant Operations Manager. Eric thought Vanessa seemed approachable, professional, and very friendly. Steve told Eric that Vanessa has been with the company for many years and has vast operational knowledge. Eric overheard Steve telling Vanessa about her receiving a possible promotion to Operations Manager. When Eric was hired and started management training, Vanessa was helpful and gave insightful advice to Eric. After training, Eric noticed Vanessa spent less time assisting him and more time interacting with Jane Robins, a division manager closer to Vanessa's age. Jane reports directly to Eric. Eric suggested to Vanessa that Jane take a more active role in managing her staff, but Vanessa disagreed with him. Vanessa believed Eric had ulterior motives, and they started to disagree, which developed into heated arguments. Eric overheard Vanessa complaining to employees about him; he felt she would not work with him to address their issues. Steve scheduled a meeting to end the tension between Vanessa and Eric and instructed them to work together respectfully as a team. Steve also informed them that he would discipline or terminate their employment if they did not stop their constant arguments. Vanessa became unmotivated and kept to herself. She did her job duties and nothing more. Eric feels Vanessa does not value his education and training and feels he must do something drastic.Question $11$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textSteve has known Vanessa for many years, which often results in a perception of favoritism. To avoid this issue with the other employees, what should Steve do$?$Select one:a$.$Build trust with Ericb.Chat with all employeesc.Acknowledge and correctd.Understand his own behaviorsQuestion $12$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textWhat bias could Steve project toward Vanessa unknowingly?Select one:a$.$Perceptionb.Halo effectc.Gender biasd.Recency biasQuestion $13$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textOf the $4$ steps in the decision$-$making process, which step does Steve most likely need coaching to become more effective as a manager?Select one:a$.$Make a decisionb.Identify the problemc.List the alternativesd.Evaluate the decisionQuestion $14$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textWhich ethical principle should all the employees at Grace Technologies embrace for a non$-$hostile work environment?Select one:a$.$Fairnessb.Integrityc.Justiced.RespectQuestion $15$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textWhich motivation starts with Vanessa?Select one:a$.$Extrinsicb.Identifiedc.Intrinsicd.IntrojectedQuestion $16$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textVanessa has become unmotivated because of office dynamics, doing the minimum amount of work. Steve needs Vanessa and Eric to work as a team on an important project. What could Steve do to bring Vanessa's productivity back up$?$Select one:a$.$Set deadlinesb.Set clear goalsc.Give positive feedbackd.Remove Eric from teamQuestion $17$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textEric and Vanessa earned their positions through different avenues. Eric went to college, and Vanessa worked her way up the ranks. Recognizing that Jane is closer to Vanessa's age, which action could Eric take that would damage his relationship with Jane?Select one:a$.$Enforce obedienceb.Keep an open mindc.Acknowledge tenured.Adapt leadership styleQuestion $18$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textSteve has known Vanessa and worked with her for many years as her manager. He has known Eric for a few months. Eric believes Steve shows favoritism toward Vanessa. How should Eric voice his uneasiness if Steve ignores his concern?Select one:a$.$Confront Steveb.Talk to the CEOc.Talk to an Attorneyd.Talk to Human ResourcesQuestion $19$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textEric feels he must do something drastic since he feels his education is undervalued. Before he does something drastic, what should he do$?$Select one:a$.$Resign from the companyb.Talk with human resourcesc.Do the minimal required tasksd.Leave for the day to calm downQuestion $20$Not yet answeredPoints out of $1\mathrm{.}00$ Flag questionQuestion textWhat aspect most likely contributes to the animosity Eric and Vanessa have towards each other?Select one:a$.$Beliefsb.Demographicsc.Interpretationd.Perception