Eric Johnson had just completed the Management Training Program with Grace Technologies at age $26$ after graduating from Michigan State, earning an MBA with honors. Eric was promoted to Assistant Operations Manager after completing the Management Training Program. He was excited to implement concepts he learned in graduate school and the company's training program, except for one problem. Eric's problem was Vanessa Seers, a $60-$year$-$old woman who has been with Grace Technologies for $18$ years and is currently the Operations Manager. Vanessa does not have an MBA. The first time Eric and Vanessa met was three months ago $-$ when he interviewed for the Assistant Operations Manager position with the Vice President of Operations, Steve Walters. After the interview, Steve introduced Eric to key employees in the company, including Vanessa, who then was an Assistant Operations Manager. Eric thought Vanessa seemed approachable, professional, and very friendly. Steve told Eric that Vanessa has been with the company for many years and has vast operational knowledge. Eric overheard Steve telling Vanessa about her receiving a possible promotion to Operations Manager. When Eric was hired and started management training, Vanessa was helpful and gave insightful advice to Eric. After training, Eric noticed Vanessa spent less time assisting him and more time interacting with Jane Robins, a division manager closer to Vanessa's age. Jane reports directly to Eric. Eric suggested to Vanessa that Jane take a more active role in managing her staff, but Vanessa disagreed with him. Vanessa believed Eric had ulterior motives, and they started to disagree, which developed into heated arguments. Eric overheard Vanessa complaining to employees about him; he felt she would not work with him to address their issues. Steve scheduled a meeting to end the tension between Vanessa and Eric and instructed them to work together respectfully as a team. Steve also informed them that he would discipline or terminate their employment if they did not stop their constant arguments. Vanessa became unmotivated and kept to herself. She did her job duties and nothing more. Eric feels Vanessa does not value his education and training and feels he must do something drastic.Question $11$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textEric feels he must do something drastic since he feels his education is undervalued. Before he does something drastic, what should he do$?$Select one:a$.$Resign from the companyb.Talk with human resourcesc.Do the minimal required tasksd.Leave for the day to calm downQuestion $12$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textEric and Vanessa earned their positions through different avenues. Eric went to college, and Vanessa worked her way up the ranks. Recognizing that Jane is closer to Vanessa's age, which action could Eric take that would damage his relationship with Jane?Select one:a$.$Enforce obedienceb.Keep an open mindc.Acknowledge tenured.Adapt leadership styleQuestion $13$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat is one direct way Steve can create a competitive advantage by leveraging his employees abilities? Select one:a$.$Practice integrityb.Social acceptancec.Align staff and code of ethicsd.Align staff and company goalsQuestion $14$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textSteve has known Vanessa and worked with her for many years as her manager. He has known Eric for a few months. Eric believes Steve shows favoritism toward Vanessa. How should Eric voice his uneasiness if Steve ignores his concern?Select one:a$.$Confront Steveb.Talk to the CEOc.Talk to an Attorneyd.Talk to Human ResourcesQuestion $15$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textIn relaying his message to Vanessa, how should Steve classify Vanessa's frame of mind?Select one:a$.$Apatheticb.Egocentricc.Hostiled.UninformedQuestion $16$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textConsidering office dynamics, what form of communication should Steve use with Eric?Select one:a$.$Formal communicationb.Vertical communicationc.Informal communicationd.Horizontal communicationQuestion $17$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat is the best strategy Steve could have implemented that would have prevented the conflict between Eric and Vanessa?Select one:a$.$Promote collaborationb.Enforce legal obligationsc.Examine ethical principlesd.Execute corporate social responsibilityQuestion $18$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat is the first step Eric and Vanessa should do to begin resolving their differences when they meet with Steve in the scheduled meeting?Select one:a$.$Discuss the conflictb.Establish boundariesc.Respect differencesd.Show anger toward each otherQuestion $19$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhich motivation starts with Vanessa?Select one:a$.$Extrinsicb.Identifiedc.Intrinsicd.IntrojectedQuestion $20$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textIf Steve does not have the skills to effectively intervene in the conflict between Eric and Vanessa, what should he do$?$Select one:a$.$Set boundariesb.Transfer Eric or Vanessac.Discipline Eric or Vanessad.Begin third party intervention