Eric Johnson had just completed the Management Training Program with Grace Technologies at age $26$ after graduating from Michigan State, earning an MBA with honors. Eric was promoted to Assistant Operations Manager after completing the Management Training Program. He was excited to implement concepts he learned in graduate school and the company's training program, except for one problem. Eric's problem was Vanessa Seers, a $60-$year$-$old woman who has been with Grace Technologies for $18$ years and is currently the Operations Manager. Vanessa does not have an MBA. The first time Eric and Vanessa met was three months ago $-$ when he interviewed for the Assistant Operations Manager position with the Vice President of Operations, Steve Walters. After the interview, Steve introduced Eric to key employees in the company, including Vanessa, who then was an Assistant Operations Manager. Eric thought Vanessa seemed approachable, professional, and very friendly. Steve told Eric that Vanessa has been with the company for many years and has vast operational knowledge. Eric overheard Steve telling Vanessa about her receiving a possible promotion to Operations Manager. When Eric was hired and started management training, Vanessa was helpful and gave insightful advice to Eric. After training, Eric noticed Vanessa spent less time assisting him and more time interacting with Jane Robins, a division manager closer to Vanessa's age. Jane reports directly to Eric. Eric suggested to Vanessa that Jane take a more active role in managing her staff, but Vanessa disagreed with him. Vanessa believed Eric had ulterior motives, and they started to disagree, which developed into heated arguments. Eric overheard Vanessa complaining to employees about him; he felt she would not work with him to address their issues. Steve scheduled a meeting to end the tension between Vanessa and Eric and instructed them to work together respectfully as a team. Steve also informed them that he would discipline or terminate their employment if they did not stop their constant arguments. Vanessa became unmotivated and kept to herself. She did her job duties and nothing more. Eric feels Vanessa does not value his education and training and feels he must do something drastic.Question $11$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textEric or Vanessa could believe they are targeted for workplace discrimination due to age, education, or experience. Which of the following should the company implement to reduce any discrimination issues?Select one:a$.$Trainingb.Fair treatmentc.Company policiesd.Tenure preferenceQuestion $12$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat is the first step Eric and Vanessa should do to begin resolving their differences when they meet with Steve in the scheduled meeting?Select one:a$.$Discuss the conflictb.Establish boundariesc.Respect differencesd.Show anger toward each otherQuestion $13$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textCommunication is poor among the employees at Grace Technologies. What type of training should the organization mandate to reduce communication issues?Select one:a$.$Coachingb.Role playingc.Group discussionsd.Training followed by assessmentsQuestion $14$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat bias could Steve project toward Vanessa unknowingly?Select one:a$.$Perceptionb.Halo effectc.Gender biasd.Recency biasQuestion $15$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textOf the $4$ factors of sustainability, which factor is currently creating a negative consequence for Grace Technologies?Select one:a$.$Economicb.Environmentalc.Humand.SocialQuestion $16$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat is one direct way Steve can create a competitive advantage by leveraging his employees abilities? Select one:a$.$Practice integrityb.Social acceptancec.Align staff and code of ethicsd.Align staff and company goalsQuestion $17$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhich ethical principle should all the employees at Grace Technologies embrace for a non$-$hostile work environment?Select one:a$.$Fairnessb.Integrityc.Justiced.RespectQuestion $18$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textConsidering office dynamics, what form of communication should Steve use with Eric?Select one:a$.$Formal communicationb.Vertical communicationc.Informal communicationd.Horizontal communicationQuestion $19$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textOf the $4$ steps in the decision$-$making process, which step does Steve most likely need coaching to become more effective as a manager?Select one:a$.$Make a decisionb.Identify the problemc.List the alternativesd.Evaluate the decisionQuestion $20$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textHow could Eric and Vanessa work together to immediately bridge issues because of their gap in age?Select one:a$.$Foster respectb.Keep existing conditionc.Embrace different working stylesd.Embrace multigenerational communication