Eric Johnson had just completed the Management Training Program with Grace Technologies at age $26$ after graduating from Michigan State, earning an MBA with honors. Eric was promoted to Assistant Operations Manager after completing the Management Training Program. He was excited to implement concepts he learned in graduate school and the company's training program, except for one problem. Eric's problem was Vanessa Seers, a $60-$year$-$old woman who has been with Grace Technologies for $18$ years and is currently the Operations Manager. Vanessa does not have an MBA. The first time Eric and Vanessa met was three months ago $-$ when he interviewed for the Assistant Operations Manager position with the Vice President of Operations, Steve Walters. After the interview, Steve introduced Eric to key employees in the company, including Vanessa, who then was an Assistant Operations Manager. Eric thought Vanessa seemed approachable, professional, and very friendly. Steve told Eric that Vanessa has been with the company for many years and has vast operational knowledge. Eric overheard Steve telling Vanessa about her receiving a possible promotion to Operations Manager. When Eric was hired and started management training, Vanessa was helpful and gave insightful advice to Eric. After training, Eric noticed Vanessa spent less time assisting him and more time interacting with Jane Robins, a division manager closer to Vanessa's age. Jane reports directly to Eric. Eric suggested to Vanessa that Jane take a more active role in managing her staff, but Vanessa disagreed with him. Vanessa believed Eric had ulterior motives, and they started to disagree, which developed into heated arguments. Eric overheard Vanessa complaining to employees about him; he felt she would not work with him to address their issues. Steve scheduled a meeting to end the tension between Vanessa and Eric and instructed them to work together respectfully as a team. Steve also informed them that he would discipline or terminate their employment if they did not stop their constant arguments. Vanessa became unmotivated and kept to herself. She did her job duties and nothing more. Eric feels Vanessa does not value his education and training and feels he must do something drastic.Question $11$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat should Jane do when Vanessa complains to her about Eric?Select one:a$.$Walk awayb.Be supportivec.Ask for the complaint in writingd.Ask her to keep complaint to herselfQuestion $12$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhich of the following is a discretionary disclosure from Grace Technologies to employees?Select one:a$.$Corporate safety violationb.Total compensation packagec.Minimum operation standardsd.Salary information of employeesQuestion $13$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textEric or Vanessa could believe they are targeted for workplace discrimination due to age, education, or experience. Which of the following should the company implement to reduce any discrimination issues?Select one:a$.$Trainingb.Fair treatmentc.Company policiesd.Tenure preferenceQuestion $14$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textSteve has known Vanessa for many years, which often results in a perception of favoritism. To avoid this issue with the other employees, what should Steve do$?$Select one:a$.$Build trust with Ericb.Chat with all employeesc.Acknowledge and correctd.Understand his own behaviorsQuestion $15$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textOf the $4$ steps in the decision$-$making process, which step does Steve most likely need coaching to become more effective as a manager?Select one:a$.$Make a decisionb.Identify the problemc.List the alternativesd.Evaluate the decisionQuestion $16$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textEric may assume that Steve favors Vanessa because of her age and her tenure with the company. There are several questions lingering with Eric. Which question, if answered "yes", is a sign of bad management?Select one:a$.$Will the situation improve?b$.$Is the perceived favoritism warranted?c$.$Does Vanessa have a social relationship with Steve?d$.$Does Steve assess Eric and Vanessa's work differently?Question $17$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textGrace Technologies does an excellent job in $3$ of the $4$ areas of talent management strategy. Which talent management strategy is an area of opportunity?Select one:a$.$Attractingb.Developingc.Evaluatingd.ManagingQuestion $18$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textWhat bias could Steve project toward Vanessa unknowingly?Select one:a$.$Perceptionb.Halo effectc.Gender biasd.Recency biasQuestion $19$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textBecause Jane now interacts more with Vanessa, Eric could possess jealous tendencies, taking the frustration out on Jane. What should Eric do to remain calm and professional and not direct his frustrations toward Jane?Select one:a$.$Act indifferentb.Control his frustrationc.File a complaint with HRd$.$Understand the emotionQuestion $20$Not yet answeredPoints out of $1\mathrm{.}00$Flag questionQuestion textOrganizational transformation can create employee issues. What should Steve do to improve employee cooperation and organizational performance?Select one:a$.$Build trustb.Communicate expectationsc.Change organizational cultured.Encourage employee involvement