Five Steps in the Learning and Development Process Employers often encounter gops between what employees know and what they need to know. These gaps are filled by organizational learning and development (C&D) programs. This activity is important because employees have come to expect continuous learning, and making wise investments in L&D is better for the organization, long term than foiling to develop your employees The goal of this exercise is to challenge your knowledge of the five steps in the learning and development process, First, hover over each name to read a short scenario. Then, click and drag each name to the step in the L&D process it best exemplifies 1. Assessment Is learning & development needed? 2. Objectives What should learning & development achieve? 3. Selection Which learning development methods should be used? 4. Implementation How should learning & development be effected? 5. Evaluation is the learning & development working? Bianca is given specific metrics that her department has to meet. Melba is charged with deciding whether to have learning and development classes conducted during the workday or to have learning and development outside of work. Demarcus' department's productivity is being reviewed by upper management after a sharp decrease from last year's levels. Jere reviews customer satisfaction data to determine if her employees are doing better in that area. Oswaldo receives several proposals from learning and development content delivery companies and considers each