For this assignment, you will compose two emails, aimed at different audiences with slightly different purposes. Therefore, while they share the characteristics of business correspondence (formal salutations, closings, and correct positions), the tone and content may differ. Draw on elements of effective email composition and consult :

Message 2: External Email A clients insurance premium payment did not post correctly. The client, Ava Schwartz, contacted you and informed you of the error. You have corrected the error and the payment is now posted and will reflect on the next statement. Draft an email apologizing to the client for the error and informing her of the resolution.

: For both email messages, keep in mind the following: o Professionalism: Make sure you are using the proper names and positions in your correspondence. Ensure that your tone is appropriate. Use CC, BCC and FWD options wisely and only if needed. Use proper email etiquette. o Clarity: Your emails should clearly state what you are communicating (e.g., what you need, what you are apologizing for, etc.) and should omit extraneous information o Concision: Your email should convey the message quickly and effectively while still including proper formatting and salutations/closings. When you have drafted both messages, walk away and give yourself a break of at least 5 minutes (ideally at least an hour).