Question: Forecasting Problem 3 (15 points) The data below represent the call volumes over 16 quarters from a call center at a major financial institution. Develop

Forecasting Problem 3 (15 points) The data below

Forecasting Problem 3 (15 points) The data below represent the call volumes over 16 quarters from a call center at a major financial institution. Develop a forecasting model for the volume of calls (in 000 units) 2010 2012 473 2011 544 582 681 513 707 773 2013 709 725 854 661 582 557 592 (a) Create a time series graph showing the: (1) actual data, (2) trend line for the data, and (3) deseasonalized actual data. Label the graph appropriately. (b) Develop the quarterly (Q1, Q2, Q3, Q4) indexes for the volume of calls See page 117-118 of text for similar problem (c) Using the trend line you developed in Part (a), what are your seasonally unadjusted and seasonally adjusted forecasts for the four quarters of 2014

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