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Group Category

Assignment $3$ Groups

Group Name

Group$12$

Instructions

Instructions

Team up with a partner $($groups of $2).$

You will need to visit a service$-$oriented storefront $$ a fast food establishment works well. For example, Tim Hortons, Starbucks, Pizza Pizza, etc. You will want to choose an establishment that is relatively busy, as you will need data to record.

Find a spot where you and your partner can observe how the process of serving customers works. Observe for $45-60$ minutes $($depending on traffic$).$ Record data points such as:

Periodic line length counts to determine a high $/$ low $/$ average queue size.

Every $5$ minutes works well.

Number of employees and their function $($manager$,$ cashier, food preparation, etc$).$

Time to serve customers once they order.

Focus on the details.

Number of people ordering large vs small orders.

Are there any order mistakes, or customer complaints?

How many customers return to the counter after receiving their order?

Think up your own variables as well $$ based on what you see and what might be specific to your observation choice.

This is not mandatory, but you may also want to try ordering something to observe the process more closely.

Your deliverable for this assignment is to submit a report $(2-3$ pages$)$:

Record the details $($where did you conduction the observation, the time you observed, how long you were there, any limitations you had$).$

Provide a summary of your data.

Describe $2-3$ anecdotal observations $$ for example, your experience of ordering, how a customer complaint was handled, or a difference in efficiency $($e$.$g$.$ one order taker processed orders at $50\%$ faster speed than others$).$

Summarize observed bottlenecks or process improvement opportunities.

Details:

This assignment is worth $10\%$ of your final grade. It will be graded on $5$ key areas:

Type, quality, and completeness of data recorded. Do the variables make sense, is the data communicated well?

Quality and relevance of the anecdotal observations. Are they related in a way that a non$-$ observer can understand what happened and why it may be important?

Quality of the observed possible improvement opportunities. Are the opportunities SMART $($specific$,$ measurable, achievable, relevant, time$-$based?$).$

Overall how does the entire report hold together?

Spelling, grammar, consistency, clarity and use of design to improve comprehension.

Submission Instructions

Use this Assignments folder to submit your completed assignment.

Evaluation Criteria

Please see the attached Rubric for the evaluation criteria for this activity.

Due on Mar $23,202410$:$00$ PM

Available on Mar $10,202412$:$01$ AM$.$ Access restricted before availability starts.

Available until Mar $23,202410$:$00$ PM$.$ Access restricted after availability ends.

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Note: The activities evaluation will be applied to all members of this group.

Rubric Name: Rubric for Assignment $3$

Criteria

Excellent

Met Requirements, with Errors

Did Not Meet Requirements

Not attempted$/$submitted

Criterion Score

Is the topic compelling?

$1\mathrm{.}5$ points

Topic is unique and innovative.

$1$ point

Topic followed direction but is not unique or compelling.

$0\mathrm{.}5$ points

Topic does not fully follow instructions, meet the assignment criteria.

$0$ points

Topic does not meet the assignment instructions.

Score of Is the topic compelling?,$/1\mathrm{.}5$

Do the questions adequately cover the question and are they of an appropriate number and type? Was there an appropriate response rate?

$3$ points

Quality questions provided, with good response rate.

$2$ points

All questions apply to the assignment instructions, response rate was low or questions are unclear.

$1$ point

Some of the questions do not apply to the assignment instructions.

$0$ points

Not enough questions or none of the questions apply to the assignment instructions.

Score of Do the questions adequately cover the question and are they of an appropriate number and type? Was there an appropriate response rate?,$/3$

Is the questionnaire data summarized properly and completely, using tables and graphs?

$3$ points

Conducted the survey at an appropriate time and data is recorded appropriately at the correct level of detail. Tables or graphs used to summarize results.

$2$ points

Survey was conducted at an appropriate time, so data is recorded and summarized but lacking detail or visualizations.

$1$ point

Limited data presented or no attempt made to summarize findings.

$0$ points

Data summary not attempted

Score of Is the questionnaire data summarized properly and completely, using tables and graphs?,$/3$

Does the summary highlight any interesting facts or relationships, or surprises?

$3$ points

Summary analyzes the data and highlights key findings. Findings are interpreted appropriately.

$2$ points

Summary analyzes the data and attempts to highlight key findings, er