Question: If you are using the following tools: systematic scanning, systems thinking, process and supply chain mapping, refined total costing, and storytelling, you are most likely

If you are using the following tools: systematic scanning, systems thinking, process and supply chain mapping, refined total costing, and storytelling, you are most likely building which capability?

Delivering an optimal experience

Coping with complexity to keep operations running

Exploiting complexity to create a unique customer experience

Proactive operational excellence, mitigating complexity

s costs

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