Question: If you are using the following tools: systematic scanning, systems thinking, process and supply chain mapping, refined total costing, and storytelling, you are most likely

If you are using the following tools: systematic scanning, systems thinking, process and supply chain mapping, refined total costing, and storytelling, you are most likely building which capability?

Delivering an optimal experience

Exploiting complexity to create a unique customer experience

Proactive operational excellence, mitigating complexity

s costs

Coping with complexity to keep operations running

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