Question: If you are using the following tools: systematic scanning, systems thinking, process and supply chain mapping, refined total costing, and storytelling, you are most likely

If you are using the following tools: systematic scanning, systems thinking, process and supply chain mapping, refined total costing, and storytelling, you are most likely building which capability? Proactive operational excellence, mitigating complexity's costs Exploiting complexity to create a unique customer experience Delivering an optimal experience Coping with complexity to keep operations running

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