IM is different from e$-$mail because it provides to improve the readability of the message.

IM is increasingly used by businesses. Identify the reasons why IM is useful for businesses and its employees. Check all that apply.

Presence functionality

Eliminates downtime

Cost savings

Security

Convenience

Before using instant messaging on the job, obtain permission and follow best practices for professional use.

Choose the best answer for the following.

To ensure that people don$$t waste their time trying to reach you, you should:

learn about your organization$$s IM policies.

keep your IM presence status current.

beware of jargon, slang, and abbreviations.

Read the following IM transcript and answer the question.

Roberto Kestler: Did you hear about the new customer?

Roberto Kestler: Dude! Where are you! We need to talk NOW!

Roberto Kestler: Come on Herb. I know you$$re there and this is BIG

Does the preceding IM transcript apply professional best practices?

No

Yes

Texting can be quick and unobstructive and is often the best alternative to a phone call.

Which of the following is a proper usage of text message? Check all that apply.

Identifying yourself when texting someone for the first time

Texting when you know the receiver is in a meeting

Demanding an immediate response

Sending confidential or private information

Sharing bad news with others

Janelle's office recently decided to add an inter$-$office messaging system, and chose to use Slack because of its ability to integrate seamlessly with other productivity tools.

Janelle is not familiar with Slack. What advice would you give her about using Slack? Check all that apply.

Slack is a great place to share personal information and accomplishments.

Slang is generally appropriate to use in private chat rooms.

Slack can be used for remote collaboration and teamwork.

Your tone should be adjusted to your audience.

Use Slack to find quick answers.

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