Messaging and Texting at Work

Instant messaging $($IM$)$ enables users to communicate in real time via the Internet.

Complete the following sentence about messaging.

IM is different from e$-$mail because it provides

to improve the readability of the message.

IM is increasingly used by businesses. Identify

no elaborate layout options

or businesses and its employees. Check all that apply.

Security

elaborate layout options

Eliminates downtime

Presence functionality

Convenience

Cost savings

Before using instant messaging on the job, obtain permission and follow best practices for professional use.

Choose the best answer for the following.

To ensure that people don't waste their time trying to reach you, you should:

beware of jargon, slang, and abbreviations.

learn about your organization's IM policies.

keep your IM presence status current.