Instant messaging (IM) enables users to communicate in real time via the Internet.

Complete the following sentence about instant messaging.

1. IM is different from e-mail because it provides to improve the readability of the message.

IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply.

Security

Presence functionality

Productivity boost

Cost savings

Convenience

Before using instant messaging on the job, obtain permission and follow best practices for professional use.

2. Choose the best answer for the following.

To avoid litigation and security issues, you should:

Respect receivers by employing proper grammar, spelling, and proofreading

Not use IM to send confidential or sensitive information

Make yourself unavailable when you need to complete a project or meet a deadline

3. Read the following IM transcript and answer the question.

Gene Kestler: Did you hear about the new customer ?

Gene Kestler: Dude! Where are you! We need to talk NOW!

Gene Kestler: Come on Herb. I know youre there and this is BIG

4. Does the preceding IM transcript apply professional best practices?

Yes

No