Instant messaging $($IM$)$ enables users to communicate in real time via the Internet.

Complete the following sentence about instant messaging.

IM is different from e$-$mail because it provides to improve the readability of the message.

IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply.

Convenience

Cost savings

Presence functionality

Productivity boost

Security

Before using instant messaging on the job, obtain permission and follow best practices for professional use.

Choose the best answer for the following.

To avoid litigation and security issues, you should:

Respect receivers by employing proper grammar, spelling, and proofreading

Make yourself unavailable when you need to complete a project or meet a deadline

Not use IM to send confidential or sensitive information