Question: Is this ethical? Tech-Smart Computer Company recently discovered a defect in the hard disks installed in its model R24 computer. The hard disk head in

Is this ethical?

Tech-Smart Computer Company recently discovered a defect in the hard disks installed in its model R24 computer. The hard disk head in these units retracts too violently whenever the computers are turned off. As a result, the hard disks are destroyed after the computer is turned on and off approximately 500 times. Tech-Smart has sold 4,000 model R24 computers nationwide.

The marketing department at Tech-Smart contacted most of the 4,000 owners of the model R24 computer and discovered that 20% (or 800) use their computers in businesses that operate 24 hours per day. These customers never turn their computers off; therefore, the defect should not damage their hard disk units.

Judy Govan, Tech-Smart's controller, has been asked to determine the cost to correct the hard disk problem and recommend a course of action. After studying the marketing department's report, Judy decides to recommend that Tech-Smart replace the hard drives only in the 3,200 units used by customers who actually turn their computers off.

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