Observation intelligence is appropriate when respondents have trouble communicating their real needs or feelings. O True False Which type of power rests more on the person than on the position? reward legitimate expert coercive Power is defined as O having a vision. O the ability to influence others. having more expertise than others. O leading others to a goal. Emotional threshold refers to balancing the emotional cost of using a tactic against the desired objective True False Which TWO variables are particularly important to keep in mind when choosing a compliance gaining strategy in an organizational setting? O Target age and gender O Friendship and personality O Time of day and legitimacy of request O Status of actors and legitimacy of request