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Answer all parts

this is single question but in 10 parts i have posted 5 in one and 5 in another

Page-2. Concept Check Questions Please answer following questions very briefly in few words. 6. Sandra sells online corporate training in the field of courses in human resources. Sandra was hired to replace Heather as a sales representative. On her first day at work, Sandra was given a list of all of Heather's previous customers. Because Heather was no longer selling to these customers, they had become: 7. Sandra sells online corporate training courses in the field of human resources. Sandra is going on her first sales call, and she is very nervous. Bob, her senior colleague, would most likely tell her that the key to selling success is the willingness to: 8. Sandra sells ongine corporate training courses in the field of human resources. Sandra is going on her first sales call, and she is very nervous. In order to decrease the stress level, she is concentrating on the favourable outcome of this call which is referred to as: 9. Sandra sells online corporate training courses in the field of human resources. Sandra was hired to replace Heather as a sales representative. On her first day at work, Sandra was given a list of all of Heather's previous customers. Sandra contacted all of Heather's prvious customers and wanted to sell the course to all of them because she believes her company is providing the best course on the topic. Why this call objective is not right? 10. Sandra sells online corporate training courses in the field of human resources. Sandra hears of a lead and decides to pursue it. As she reviews her notes after the sales call, she realizes that she does not have much information about the needs of the lead. What was the drawback of her call objective that most likely is to explain this shortage of information faced by Sandra? 115 Marks