Performance feedback is most effective when managers

		communicate tactfully and honestly with employees being appraised.
		stress negative performance without communicating any employee strengths.
		stress positive performance and downplay negative performance.
		deliver the feedback without providing an opportunity for employee input.

1. Distributive justice is

   		fairness in the treatment of all employees when decisions are implemented.
   		fairness of the decision itself.
   		fairness in the decision-making process.
   		providing a justification for decisions and actions.

2. An element of good customer service is being

   		at work on time consistently.
   		active in the community.
   		responsive to your customers and their needs.
   		a good team player.

3. The service industry comprises about ____ of American workers.
4. 28%40%

5. 75%

   86%