please answer all the MCQs

1 - is the difference between liability and Negligence? A) Risks being demanded B) Intention and omission C) The kind of Harm Product or service can produce D) law of the country here the product is sold 2 - is the role of the Blueprint in a service design? A) Determine the type, moment and characteristic of the customers' and backstage interaction B) determine if the service can generate profits C) Determine if the quality of the service is good or bad D) Provide some information of the service liking or disliking of customers 3 - Which are not a characteristic of services? A) the price of the service per unit of time B) Interaction C) Intangibility D) Immediacy 4 - Which is not a part of the design process for a service? A) Deliver B) transform C) Discover D) Define 5 Which is not a barrier for service standardization? A) Customer preferences B) Substitutes C) Comparative prices (Purchasing price parity) with the domestic market D) regulations different from domestic markets 6 - Which is one of research method for service? A) User Shadowing B) Experience Prototyping C) Focus group D) All of the above 7- The intangibility of a service doesn't help to A) To personalize the service B) To obtain good location for franchisees C) To sell the product D) control service quality 8 - Service Customization depends on A) The type of service B) status of the customer C) The transportation availability D) the risk for liability 9 - For the development of new services in current new markets the best strategy is A) Cost leadership B) Increasing market share using any organic or inorganic mean C) Diversification of services D) Select an appropriated positioning through specific advertisement 10 - What is the international organization that regulate and facilitate the trade in services? A) The International Financial Corporation B) Gats C) Gatt D) Chamber of Commerce