Please answer the two questions:

1. What are process metrics? How does process metrics assign accountability to all roles and responsibilities defined within the document?

2. Imagine you are running a hospital where patients have many medical procedures. After the surgerical procedure, the patient is given recovery instructions such as medicine, rest, pain assement, etc. These instructions help the patient understand what they need to do to assist recovery, but they also help the patient understand if something is wrong that might require them to go back to the doctor's office or emergency room. What are some metrics that doctors and patients can use to measure if recovery is progressing for the best or worse?