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Managing Technology in Todays Workplace Is it Still Managing When What you are Managing are Robots?

The workplaces of tomorrow will include workers who are faster, smarter, more responsibleand who just happen to be robots. Surprised? Although robots have been used in factory and industrial settings for a long time, it is becoming more common to find robots in the office and other work settings, and it is bringing about new ways of looking at how work is done and at what and how managers manage. So, what would a managers job be like managing robots? And even more intriguing is how these workers might affect how human coworkers interact with them. As machines have become smarter and smarter, researchers have been exploring the human-machine interaction and how people interact with the smart devices that are now such an integral part of our professional and personal lives. One insight is that people find it easy to bond with a robot, even one that does not look or sound anything like a real person. In a workplace setting, if a robot moves around in a purposeful way, people tend to view it, in some ways, as a coworker. People name their robots and can even describe the robots moods and tendencies. As humanoid/telepresence robots become more common, the humanness becomes even more evident. For example, when Erwin Deininger, the electrical engineer at Reimers Electra Steam, a small company in Clear Brook, Virginia, moved to the Dominican Republic when his wifes job transferred her there, he was able to still be present at the company via his VGo telepresence robot. Now robot Deininger moves easily around the office and shop floor, allowing the real Deininger to do his job just as if he were there in person. The companys president, satisfied with how the robot solution has worked out, has been surprised at how he acts around it, feeling at times that he is interacting with Deininger himself. As technology continues to advance and humanoid robots get better at walking, talking, and looking like humans, they are envisioned doing jobs such as companions for the elderly, teachers of schoolchildren, and retail or office assistants. There is no doubt that robotic technology will continue to be incorporated into organizational settings. The managers job will become even more exciting and challenging as humans and machines work together to accomplish the organizations goals.

Discussion Questions

What is your response to the title of this scenario: Is it still managing when what you are managing are robots? Discuss Briefly