Problem-Solving Midterm: Customer Service

The Problem:

You are the Vice President of Watchflix, which provides movie-streaming services (like Netflix). In the last quarter, your company lost about 10% (500) of your customers. You found that customers cancelled their subscriptions because they were unhappy with your customer service team.

Your Task:

The President is eager to fix this problem so she asks you to write a report that analyzes 1 solution. Please write a 1-1.5 page report which includes the sections below. To decide which order to put these sections in, find out if this is a direct or indirect report.

Introduction

Research

Recommendations

Guidelines:

Sources

Include at least 4 online sources (2 for each paragraph in the Research section).

You must use endnotes or hyperlinks to cite your sources.

Paraphrase instead of using a direct quote.

Grammar & Report Structure

Ensure your sentences are under 20 words and your paragraphs are under 150 words.

Include a title, headings and subheadings which stand out.

Use simple and familiar language. Pretend your boss is skimming through your report quickly; would she be able to easily understand what youre saying?

Submit your answer in a Word document (or you will not receive comments).

Use 12-point font in Times New Roman, Calibri, Cambria or Arial.

Make your 2 recommendations very specific and concreteso that your boss can easily apply them.

Use transition words to connect your sentences.

Put the subject and the predicate at the beginning of your sentences.

Make sure your sentences and bullet points are parallel.

Only use bullet points in your Recommendations.

Ensure each paragraph in the Research section has a topic sentence, 2-4 supporting sentences and a conclusion.