Question: q9 0.5 points Save Answer In the first four steps, companies work to understand consumers, and capture value. In the final step, companies create value

q9 0.5 points Save Answer In the first four

0.5 points Save Answer In the first four steps, companies work to understand consumers, and capture value. In the final step, companies create value for consumers, in the form of sales, profits, and long term customer equity. True False

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