Quality has moved beyond technical issues such as reliability, inspection, and quality control in manufacturing. Why?

Select one:

A. Because of economy change

B. Because of increasing focus on service sectors

C. Because of only focusing on customers

D. All concerns mentioned are possible reasons

Differences between manufacturing and service organizations are significant. The contrasts between them include the following:

Select one:

A. Manufacturing is more labor intensive, where service is more capital intensive.

B. Customer needs and performance standards are difficult to quantify in services.

C. The output of many services is tangible, unlike manufactured goods.

D. Manufacturing is produced and consumed simultaneously.

D. Quality to price