QUESTION 1 O points Peters case begins in 2001, when he arrived as HR manager to find a corporation (Ashly inc. in need of change having lost $250 million in the past year. He diagnosed key areas of talute and opportunity in Ashlys vast enterprise orchestrating medical, dental and other health and insurance benefits in a network of 800 thousand health care professionals wth 35 million members. Putar shaped a large scale collaborative change path to recovery focusing on a better understanding of Ashlys current customers from small employers to the largest corporations, and concentrated on the best way of expanding into new markets such as retailers, banks and law firms. To do this. Ashly needed to build products and services suited for those groups and Peter's strategy involved developing integrated information systems for both employees and consumers, to ensure cost-effective and Qualty health care delivery. Peter as an expert and knowledgeable person in the field of healthcare, repeatedly made the case for this new strategy directly with Ashly's staff. He pressed the issue of values integrity employee engagement excellent service and high-quality healthcare, and implemented employee surveys and biannual performance reviews. Employees were invited to answet whether they beleved their supervisors held true to Ashly's values and whether they were proud to be working with the company, Peter has noted a marked support and commitment from Ashly's employees to the change and improvement in responses over just a few years. External benchmarks reflect positive growth as well: Ashly has reached the number one spota Fortune Magarine's most admired health care company, after occupying the bottom position Per invested a great deal in technology because he belleves that will shape the future of health care. He describes a Care Engine, containing an individual member's personal heath record and up to the minute oumatinformation and health guidelines that are converted into computer algorithms. This system can detect and fit gaps in care for patent conditions that go undetected, tests that should be administered, medicine that should not be prescribed. Peter has also given consumers the ability to find and compare the costs of tests and doctor vit. He believes we can check the trillions of dollars in health care spending through smart technology. For him, health care reform means weet and everyone covered maintain the employer based system reorient the system toward prevention value and quality of care and use market incentives to improve capere down costs and make the system more consumer oriented for the toolbat press ALT+F10 IPCIO ALT-EN-F10(Mac B 15 Paragraph Anal I 14px III med bt. Chilone All Autosallanners STAA 10 points QUESTION 16 latestalled any of worry to explom how he implemented an effective communication that cantly influences change at Ashlys outcomes for the tow ALT FOR AT NAM BTWS Pagraph Arial 14px T. Xa v