Question 1

Quality function deployment (QFD) can be used to design a product with the customer in mind.

Question 1 options:

	True
	False

Question 2

After an organization has decided on a process strategy, it must decide what products and services to offer.

Question 2 options:

	True
	False

Question 3

Tools that are available to design a process include flow diagrams, time-function mapping, value-stream mapping, process charts, and service blueprinting.

Question 3 options:

	True
	False

Question 4

Capacity management involves planning and controlling the resources necessary to meet the production objectives. .

Question 4 options:

	True
	False

Question 5

A person's actual working time is known as that person's design capacity.

Question 5 options:

	True
	False