Question: QUESTION 11 Differences that cause us to be at odds from time to time can result from A. relationship conflict B. substantive conflict C. all

QUESTION 11 Differences that cause us to be at odds from time to time can result from A. relationship conflict B. substantive conflict C. all options are correct D. interpersonal conflict QUESTION 12 The technique for addressing issues in a negotiation before they arise is which of the following? A. ACE theory B. cognitive dissonance C. none of the above inoculation theory D

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