Question 4 (1 point) Decision Point: What Will You Do Your First Week? You're getting the idea that Julio's departure may negatively affect the employees' job attitudes. You're concerned about employee levels of job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement. What would you like to do in your first week as a restaurant manager?

Select an option from the choices below and click Submit.

a Consider conducting a comprehensive, anonymous poll of the employees to determine if they are happy in their current positions.

b Call a meeting and hear from everyone in order to determine job attitude levels for yourself. Make sure you hear from all employees in the meeting to learn what their employment intentions are so you can deduce their attitudes and plan for staffing.

c Work on increasing employee collegiality, pride, and recognition. Spend time learning the mechanics of the Grille's team-based service and how you can support their current efforts.

Question 5 (1 point) ou Conduct a Poll and Implement Regular Staff Meetings Teachers having meeting in staff room You go ahead and conduct an anonymous poll of employees, which indicates they are generally satisfied in their jobs. Some employees are concerned about the Grille becoming "less fun" due to Julio's departure. You also learn from your observations that employees feel they may not get "as good a deal with a manager like you." You plan to initiate regular "talk about it all" staff meetings to determine the employees' job attitude levels firsthand. You decide to use the first meeting to focus on boosting morale and increasing job satisfaction. Decision Point: The First Meeting What would you like to do in your first meeting?

Select an option from the choices below and click Submit.

a Discuss pay equity initiatives, announce training opportunities, and assign employees to work teams.

b Mediate a discussion on employee grievances, share the results of your poll, and let everyone go early.

c Lead the group in funny skits, hand out Sunset Dockside Grille t-shirts, and supply free drinks for a party-like atmosphere.

Question 6 (1 point) Dealing with Steve As you settle in, you notice that while quite a few employees grumble about their jobs, there is only one person who seems to dislike you as the new manager. Steve has worked at Sunset Dockside Grille for almost 10 years. He is an excellent server and has the most knowledge about the operations of the restaurant, flow of the crowds, and menu items. Jacklyn tells you that in the past, Steve was the best leader for new restaurant initiatives and an excellent role model for new employees. He avoids you when he can and you've heard him remark that he should be the restaurant manager, not you. Decision Point: What Should You Do about Steve? What should you do to address Steve's attitude?

Select an option from the choices below and click Submit.

a Schedule a meeting with Steve to clear the air. Explain to him your qualifications as manager in contrast to his and what he lacks. Encourage him to be a leader with the waitstaff and use his experience and knowledge of the industry to help you train new employees.

b Call the owners and ask them what to do. After all, they hired you, so they must have thought long-term employees like Steve would work well with you. Maybe they can talk to him to smooth over the relationship.

c To make sure you have a written record for HR purposes and to address the situation quickly, send Steve this email: "Steve, it has come to my attention that you have been avoiding me. Furthermore, you've been showing a bad attitude. I would like you to review the policies and procedures in your employee handbook and correct your behavior immediately. If you have questions about me, please schedule a meeting with me and we can discuss them. Thank you for your immediate attention to this matter"