Relationship management includes, but is not limited to, contracting, partnering, and inter-organisational collaboration in the public sector. Explain how you apply relationship management in your department, with reference to any of the activities mentioned as included. (10) US242904, SO 5 AC4 2. Define the methods for engaging others in change used by change agents within public sector. (10) US242908, SO3 AC5 3. List the components you would include in a change management plan to address your department’s weaknesses, while optimising its strengths. (10) US242908 SO 1 AC3 4. Knowledge audit methodologies vary in degree of coverage and depth of detail. They include, but are not limited to, ethnographic studies or field observations, knowledge inventorying, measure-based approaches, and self-assessment techniques. Argue which methodology would be best for your department, using relevant examples. (10) US242909 SO2AC2 5. Critically explain the tools and techniques you would use to conduct a knowledge audit in your department. 

Explain how these tools and techniques would assist you to avoid common pitfalls in conducting knowledge audits.