Question: Responding to a Complaint ( LO 3 - 4 to L O 3 - 6 ) You're Director of Corporate Communications; the Respond to Caroline.

Responding to a Complaint

(

3 - 4

L O_{3 - 6})

You're Director of Corporate Communications; the

Respond to Caroline. And send a message to your staff, employee newsletter is produced by your office. Today you get this e

-

mail message from Caroline Huber: reminding them to edit newsletter stories as well as extemal documents to replace biased language.

Subject: Complaint about Sexist Language

The article about the "Help Desk" says that Martina Luna and I "are the key customer service representatives 'manning' the desk. "I don't MAN anything! I WORK.

Responding to a Complaint (LO 3-4 to LO3-6) You're Director of

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